Privacy Policy

The following definitions apply throughout this Policy:

• "Personal Data" — any information that identifies or can reasonably be used to identify you as a natural person, including your name, national identity number (KTP), date of birth, email address, telephone number, device identifiers, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction, whether by automated or manual means.
• "Data Controller" — zet178, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of zet178, strictly under our documented instructions.
• "Cookies" — small text files placed on your device by the Platform to support functionality, analytics, and personalisation.
• "KYC" (Know Your Customer) — the identity and age verification process mandated by our licensing authority and anti-money-laundering obligations.
• "Applicable Law" — all laws, regulations, and binding guidelines applicable to the processing of Personal Data in the jurisdictions relevant to our operations.

zet178 acts as the Data Controller in respect of all Personal Data collected from Members and visitors to the Platform. This means that zet178 is responsible for determining why and how your data is processed, and for ensuring that such processing complies with Applicable Law.

If you have any queries or concerns about the processing of your Personal Data, you may contact our Data Protection team directly at [email protected]. Our support team is available 24 hours a day, 7 days a week (WIB, UTC+7), and all privacy-related enquiries will be responded to within 2 business days.

zet178 collects only the Personal Data that is necessary and proportionate to providing you with a safe, compliant, and personalised gaming experience. The categories of data we collect include:

We collect your Personal Data through the following channels:

• Direct Interactions: Data you voluntarily provide when registering an Account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your Account profile.
• Automated Technologies: Technical and Usage Data collected automatically via cookies, web beacons, server logs, and analytics tools when you access the Platform from any device.
• Payment Processors: Transaction confirmation data and fraud-prevention signals received from your bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Danamon, Bank Permata) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate a financial transaction on the Platform.
• Identity Verification Providers: Confirmation signals from third-party KYC and identity verification services that we engage to validate the authenticity of documents you submit during the verification process.
• Fraud Prevention Partners: Risk-score data and device fingerprinting signals from specialist anti-fraud and anti-money-laundering service providers.

zet178 processes your Personal Data only for the specific, explicit, and legitimate purposes listed below. We do not use your data for any purpose that is incompatible with those listed here without first obtaining your separate consent.

• Account Creation and Management: To register your Account, verify your identity, and maintain your Account in good standing throughout your membership.
• KYC and Age Verification: To confirm that you meet the minimum age requirement of 21 years and to comply with our licensing authority's mandatory identity verification obligations.
• Payment Processing: To facilitate deposits and withdrawals via your nominated Indonesian bank account or e-wallet, and to maintain an accurate transaction history for your records and ours.
• Contractual Performance: To deliver the gaming services you have requested, including access to casino games, sports betting markets, togel (Indonesia's traditional numbers lottery) draws, and live dealer products.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other unlawful or prohibited activities on the Platform.
• Anti-Money-Laundering (AML) Compliance: To monitor transactions and, where required, to report suspicious activity to the appropriate authorities in accordance with our international licensing obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and improve our support processes using anonymised interaction data.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, and to administer deposit limits, cooling-off periods, and self-exclusion tools you request.
• Marketing and Personalisation: Where you have given your consent, to send you promotional offers, bonus notifications, and information about seasonal events relevant to Indonesian players (such as Idul Fitri, Ramadhan, and BRI Liga 1 promotions).
• Platform Improvement: To analyse aggregated, anonymised Usage Data to enhance the performance, design, and product offering of the Platform.
• Legal Compliance: To comply with all applicable laws, regulations, court orders, and binding requests from competent authorities.

For each processing purpose identified in Section 5, zet178 relies on one or more of the following legal bases:

• Contractual Necessity: Processing that is required to perform our contract with you — including Account management, payment processing, and service delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations.
• Legal Obligation: Processing for KYC, AML compliance, age verification, and regulatory reporting is carried out because we are legally required to do so under our international licensing conditions and applicable financial regulations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of our legitimate interest in operating a safe and well-functioning platform, balanced against your rights and interests.
• Consent: Processing for direct marketing, personalised promotions, and non-essential cookies is carried out on the basis of your explicit, freely given, and revocable consent. You may withdraw this consent at any time by adjusting your Account preferences or contacting us at [email protected].

zet178 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose:

• Payment Service Providers: Your financial details are shared with your nominated bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to process your requested transactions.
• Identity Verification Partners: Your identity documents and biometric data are shared with our contracted KYC verification providers to facilitate the mandatory verification process. These providers are bound by strict data processing agreements.
• Game Content Providers: Limited technical data (such as your anonymised player ID and session token) is shared with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to deliver the games to your device.
• Fraud and AML Service Providers: Risk-relevant data is shared with specialist fraud prevention and anti-money-laundering platforms that help us protect the Platform and comply with our licensing obligations.
• Regulatory and Law Enforcement Authorities: We will disclose Personal Data to government bodies, regulators, or law enforcement agencies where required to do so by law, court order, or binding regulatory request. We will notify you of such disclosure to the extent permitted by law.
• Professional Advisers: We may share your data with our legal counsel, auditors, or insurers on a strictly confidential basis where necessary to obtain professional advice or manage legal claims.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of substantially all of our assets, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

As an internationally operated platform, zet178 may transfer your Personal Data to countries outside of Indonesia in order to store it on our servers or to share it with the Data Processors described in Section 7. Some of these countries may not offer a level of data protection equivalent to that in Indonesia.

Whenever we transfer Personal Data internationally, we implement appropriate safeguards to protect it, which may include:

• Standard contractual clauses approved by recognised data protection authorities, incorporated into our agreements with all overseas Data Processors.
• Binding corporate rules where transfers are made within our corporate group.
• Transfer to countries that have received an adequacy determination from a recognised data protection authority.

You may request further information about the specific safeguards we apply to any international transfer of your data by contacting us at [email protected].

zet178 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Applicable Law. The table below summarises our standard retention periods by data category:

Once a retention period expires, your Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

zet178 uses cookies and similar tracking technologies to operate the Platform effectively and to enhance your experience as a Member. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the Platform to function. They enable core features such as secure login sessions, account authentication, and navigation between pages. These cookies cannot be disabled without significantly impairing Platform functionality.
• Functional Cookies: Remember your preferences and settings (such as your preferred language, display currency in IDR, and notification preferences) to provide a more personalised experience across sessions.
• Analytical Cookies: Allow us to measure how Members interact with the Platform — including which game categories are most popular, how long sessions last, and where technical errors occur — so we can continuously improve our service.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns targeted at players in Jakarta, Surabaya, Bandung, Bali, and other major Indonesian cities.

zet178 applies a comprehensive, layered security framework to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our key technical and organisational measures include:

• SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive data stored on our servers — including Identity Data and Financial Data — is encrypted using AES-256 encryption.
• Access Controls: Personal Data is accessible only to zet178 employees and contractors who require it to perform their specific job functions, and only after passing background screening and completing mandatory data protection training.
• Two-Factor Authentication (2FA): Available to all Members for Account login and is mandatory for all internal staff with access to Member data systems.
• Penetration Testing: Our systems undergo regular independent security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed data breach that poses a risk to your rights, we will notify affected Members and the relevant supervisory authority within 72 hours of discovery, in accordance with our obligations under Applicable Law.

While we maintain robust security practices, no online system is completely immune to risk. You also play a role in keeping your data safe — please use a strong, unique password for your zet178 Account and never share your login credentials with any third party.

As a Member whose Personal Data is processed by zet178, you hold the following rights under Applicable Law. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receipt of a valid request.

The Platform is strictly intended for adults aged 21 years and older. zet178 does not knowingly collect Personal Data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an Account or provided Personal Data to zet178, please contact us immediately at [email protected]. Upon confirmation, we will promptly close the Account, delete all associated Personal Data, and return any deposited funds where legally permissible.

The Platform may occasionally reference or display content from third-party game studios or payment partners. zet178 is not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third parties whose services you use in conjunction with your zet178 Account, including your bank and e-wallet provider.

zet178 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Applicable Law, or regulatory guidance. When we make material changes, we will notify you by email and by posting a prominent notice on the Platform at least 7 days before the updated Policy takes effect.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We encourage you to revisit this page periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your Personal Data by zet178, please reach out to our Data Protection team through the following channel:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)
• Languages: English and Indonesian
• Response Time: Acknowledgement within 2 hours; substantive response within 2 business days for privacy-related requests